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Shipping & Delivery

Order Processing Times

If you place your order before 1 PM EST Monday to Friday (excluding holidays), we begin processing on the same day. If you place it after 2 PM ET, we begin processing the next business day. Depending on your purchased products, we process orders after credit card verification within the times below.

If you’re ordering from our selection of stationery products:
  • Boxed stationery orders process in 2-3 business days.
  • Personalized stationery orders generally process in 3-8 business days.
  • Personalized stationery orders with a hand border option requires 6-11 business days to process.
  • Personalized stationery orders with painted edges require 14 business days to process.
  • Personalized stationery orders with gilt edges require 17-22 business days to process.

  • If you’re ordering from our selection of gifts & accessories:
  • Graphic Image personalized orders process in 7 business days.
  • Rag & Bone Bindery, Gallery Leather, and Sheaffer personalized orders process in 5-10 business days.
  • Rag & Bone Bindery non-personalized orders process in 3-5 business days.
  • All other gift & accessory orders will process in 6-7 business days.
  • International Orders

    We gladly accept international orders via email outside the continental U.S. and Canada. Please send an email to customerservice@crane.com with the following information:
  • Your billing address (Please do not include your credit card number in the email, we’ll ask for it later on the phone.)
  • Email address
  • Shipping address
  • Phone number including the country code for the delivery address
  • Item numbers
  • Quantity

  • After we’ve received these details, we’ll send you a quote via email. Shipping charges, order total, processing time, shipping time and order number will all be provided to you.
    Once you are ready to place the order, please contact our customer service department at +1.800.268.2281 with your order number and one of our representatives will help you complete your purchase.

    Duties and Taxes

    Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Duties and taxes, if imposed, are due when your order is delivered.

    Shipping Times

    Please refer to the map below for UPS transit times. Ground shipping within the US takes between 2 and 6 days. Note that some orders cannot be shipped via UPS and will be sent out via USPS. Our stationery products ship from Massachusetts

    Reshipment of Orders

    Before submitting your order, please confirm the shipping address you have entered is correct. This will save time with our carriers and keep you from attaining unnecessary reshipment costs.