Privacy & Security

Thank you for visiting Crane.com. Your privacy is important to us and we are committed to the proper use and protection of your personal information. This policy explains our online information practices and the choices you can make about the way your information is collected and used on our site. It also demonstrates our firm commitment to security and privacy. The following discloses our information gathering and dissemination practices for Crane.com.

The Information We Collect

Crane.com may collect personal information that you provide to us for the purposes of facilitating transactions, account registration and to support your customer relationship with Crane.com. This information may include name, payment information, billing and shipping addresses, email, phone number and various customer preferences.

Personally identifiable information is collected when you place an order, set up an account or subscribe to the Crane.com email newsletter. We may also collect personal information about you from other third parties, such as demographic firms, to make our future marketing efforts more efficient.

Your personal information is for internal use only and is not shared or sold to entities outside of Crane.com.

How we use the Information

We use the personal information that we collect to conduct our business and to ensure you are provided with the highest level of service possible. We use the information to meet your requests and to tell you about other products and services offered by Crane.com.

Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us provide you with the products available from Crane.com.

We may disclose your personal information when you ask us to do so or when it is required by law.

Cookies and Web Beacons

A cookie is a small data file generated by our website that is stored on your computer. It makes it easier for you to use our site by keeping track of your Shopper ID so that you can retrieve your shopping basket on a return visit. The use of cookies is a preference that can be enabled and disabled on your web browser. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering for an account on our site.

We use cookies and web beacons to enhance your experience with our site. They distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the website from which you linked to Crane.com.

We also use cookies to understand site usage and to facilitate the ordering process for many of our products and services. We may use cookies to personalize your experience at Crane.com, such as recognizing you by name when your return, saving your password in password-protected areas and enabling you to use shopping carts on the site.

Email Newsletter

Transactional emails, those containing order confirmation information or shipping details which facilitate an agreed-upon transaction, will be sent at the completion of each purchase. You can not opt out of receiving these emails. Due to their transactional nature, these emails are exempt from most provisions of the CAN-SPAM Act.

One may unsubscribe from promotional emails at any time. Those with accounts on Crane.com may do so by editing account preferences to indicate that you do not wish to receive emails of this nature. Those who do not have accounts may do so by visiting the email subscription page and entering the email address which you wish to opt out of future mailings. Alternatively, there is an unsubscribe link at the bottom of every promotional email in accordance with the CAN-SPAM Act. You may not opt out of the transactional order confirmation emails which are sent when you complete a purchase and those which send tracking information regarding a purchase.

Your Choices

You have the ability to set your information sharing preferences and you can change how we communicate with you. You can stop receiving promotional emails from us and you can update the contact information you provide.

To update us with your information sharing preferences, you may call 1-800-268-2281, email customerservice@crane.com, or send your request to Crane & Co., Inc. Privacy, 30 South St., Dalton, MA 01226.

Our Commitment to Security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us through Crane.com. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Crane.com is able to decode your information. We also use the secure protocol HTTPs and we use Verisign for our certificates.