Contact Us


Find answers to the questions we hear most often in our FAQ Area.
If you don't find what you need there, customer service representatives are available by phone Monday through Friday from 9 AM to 5:30 PM Eastern Standard Time or most email inquiries receive a response within 48 hours.


Customer Service Contact Information


Corporate Communications / Media Relations

We are happy to provide journalists with timely information and insights on a wide range of topics, including trends in personal correspondence, ​fine stationery, currency and banknote papers, and environmentally responsible papermaking.

Product samples, detailed information, pho​tography and information on current trends are readily available to journalists. If you're working on a feature involving weddings, occasion-based correspondence or just staying in touch with a note or letter, we can help create the perfect visual complement from our wide variety of designs.

If you wish to visit, Crane is glad to welcome you to our home here in Dalton, MA where we’ve made the finest 100 percent cotton papers for more than 200 years.​

Crane & Co. Media Relations
Phone: (917) 341-2916


Crane Museum

The Crane Museum is open Tuesday through Thursday, from 1-5 p.m. Beginning June 2, and going through the end of October, the Museum will be open Monday through Friday from 1-5 p.m.

Explore the history of the oldest paper company in America from 1770 to today. Exhibits focus on papermaking through more than two centuries, Crane's fine 100% cotton stationery and, of course, the money you carry in your pocket every day. Admission is free and we love kids!

Groups of more than 12, please schedule your visit in advance (413) 684-6380 or (413) 684-7780.

Directions: Please use West Housatonic Street in Dalton MA 01226 and follow signs to the Museum.

Google Directions


Webmaster: If you have any questions about your interaction, practices or policies of this website, or would like to report a site error, please contact us at our mailing address ​or email