Crane is a premier manufacturer of fine stationery, currency and specialty composites. The Crane brand is one of the most recognizable names in stationery and has been providing the highest quality of craftsmanship in stationery since 1801. The simple elegance of cotton papers have long made Crane the paper of choice for fine stationery and invitations. Crane is also one of the longest-standing companies within the banknote industry. US currency paper has been produced by Crane since 1879. Crane recently acquired William Arthur, one of the leading brands of fine stationery in the US.
The Stationery division is based in New York City with manufacturing operations located in North Adams, MA.
The Director of Customer Service will oversee and manage all contact center operations at the North Adams location and will have responsibility for all line and staff functions. The Director of Customer Service supports the Workforce Planning and Performance Analyst, the Training and Quality Assurance Supervisor, and the Customer Service Supervisor. The Customer Service Supervisor has responsibility up to fifteen (15) Customer Service Representatives. The objective for the Director of Customer Service is to create a motivating work environment that contributes to the center's ability to deliver outstanding service to Crane customers. The director spends approximately 60% of their time working with the management team to review hourly, daily and weekly performance, reviewing the contact volume forecast and staffing plans, and discussing plans for improving performance and adjusting staff to meet quality and service performance goals. The director assesses each direct report's performance results and accomplishments on a monthly basis in accordance with Crane's guidelines.
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Crane & Co.