Frequently Asked Questions

International Orders

We gladly accept international orders via email - - please. At this time, we cannot ship orders placed online to addresses outside the continental U.S. and Canada.

If you'd like to place an order from abroad (or just need one to ship abroad) you'll need to email us this pertinent information:

  • Your billing address (Please do not include your credit card number in the email, we’ll ask for it later on the phone.)
  • Email address
  • Shipping address
  • Phone number for the delivery address (don’t forget the country code)
  • Item numbers
  • Quantity

After we’ve received these details, we’ll send you a quote via email. Shipping charges, order total, processing time, shipping time and order number will all be provided to you.

Once you have all the details, and our ready to move forward, call our customer service department at +1-413-684-7938 with your order number and one of our representatives will help you complete your purchase.

Duties and Taxes

Please don’t forget duties and taxes -- if they’re imposed, they’ll be due when your order is delivered.


Processing Times

If you’re ordering from our selection of stationery products:

  • Boxed stationery orders process in 2-3 business days.
  • Personalized stationery orders generally process in 3-8 businness days.
  • Personalized stationery orders with a hand border option require 14 business days to process.
  • Personalized stationery orders with gilt edges require 17-22 business days to process.

If you’re ordering from our selection of gifts & accessories:

  • Graphic Image personalized orders process in 4-6 business days.
  • Rag & Bone Bindery, Gallery Leather, and Sheaffer personalized orders process in 5-10 business days.
  • Rag & Bone Bindery non-personalized orders process in 3-5 business days.
  • All other gift & accessory orders will process in 2-3 business days.


      Shipping Times

      Ground shipping within the US takes between 2 and 6 days. Please refer to the map below. Our stationery products ship from Massachusetts



      Shipping Charges

      US Delivery Options Canada Delivery Options
      Standard Ground Overnight AK, HI, APO / FPO Economy Priority
      $0.01 to $25.00 $4.95 $19.95 $6.95 $19.95 $65.95
      $25.01 to $50.00 $4.95 $24.95 $8.95 $19.95 $70.95
      $50.01 to $75.00 $5.95 $25.95 $11.95 $19.95 $80.95
      $75.01 to $100.00 $5.95 $27.95 $13.95 $19.95 $85.95
      $100.01 to $150.00 $6.95 $35.95 $15.95 $24.95 $100.95
      $150.01 to $200.00 $6.95 $45.95 $16.95 $29.95 $105.95
      $200.01 to $300.00 $7.95 $64.95 $18.95 $33.95 $109.95
      $300.01 to $400.00 $8.95 $76.95 $22.95 $38.95 $119.95
      $400.01 to $500.00 $9.95 $96.95 $25.95 $44.95 $129.95
      $500.01 to $600.00 $10.95 $124.95 $30.95 $49.95 $139.95
      $600.01 to $700.00 $12.95 $144.95 $37.95 $56.95 $149.95
      $700.01 to $800.00 $14.95 $164.95 $44.95 $63.95 $159.95
      $800.01 to $2000.00 $16.95 $186.95 $16.95 $86.95 $179.95
      $2000.01 and above 2% 8% 2% 2% 8%

      Return Policies

      We accept returns on non-personalized products up to 30 days from the delivery date. All you have to do is call us at 1-800-268-2281 and we’ll give you a return address and return number.

      And to avoid an awkward phone call later, please know a few things:

      • All items must be in their original packaging and that the original boxes contain packing slips for proper credit
      • Unless your order was defective or mis-shipped, you’re responsible for return shipping and insurance (which we recommend)
      • Shipping charges for the original order are not refunded
      • Keep the shipping receipt handy until your credit is issued
      • You’ll receive your refund when we receive the returned order (and it’s in good condition)
      • Check your credit card statement in 7-14 days - your refund should be there waiting for you

      Because we can’t really do anything with thank-you notes monogrammed with ‘BW’ (we already asked Bob Wallace in accounting, he politely declined), personalized stationery, invitations and announcements cannot be returned for a refund - unless, of course, we goofed.

      We’re sticklers for spelling and grammar, but we have to assume you wanted your text to read ‘Black Toe Only’. So please (please!) check your online preview thoroughly before placing your order, as we won’t be responsible for errors of this nature.

      But if your order does arrive with a typo, there’s still hope: We can reprint your order at 50 percent off; if it was our goof, the reprint is on us.

      A few last notes on returns:

      • If you’re returning an order that was paid for with a gift certificate (what thoughtful friends you have!), the amount will be reissued to that gift certificate
      • Clearance, sale and special items cannot be returned for a refund, as these sales are final
      • The credit card used will be the only credit card to which we’ll apply adjustments