Why yes, we do accept international orders (via email - email@example.com - please). Alas, we cannot ship outside the continental U.S. and Canada for online orders.
But getting back to the good news. Our dear friends placing orders from abroad (via email, mind you) should be so kind as to provide us with this pertinent information:
After we’ve received the aforementioned details, we’ll send you a quote for shipping charges. We’ll give you a ring within 48 hours and email you as well - just in case you’re not anxiously sitting by your phone when we call. Shipping charges, order total, processing time, shipping time and order number - we’ll lay it all out for you.
Now that you have all the details, ring our customer service department at +1-413-684-7938with your order number and one of our lovely representatives will make all of your paper dreams come true. Or at least help you complete your purchase.
Oh, and one more thing for our international friends: Don’t forget duties and taxes - if they’re imposed, they’ll be due when your order is delivered.
If you’re ordering one of our non-personalized products, your order will be processed in two to three business days. But if you made things personal (as in personalized product), your order should be processed within seven to ten business days - we suggest reading a good book to take your mind off the wait.
Just so you know, ground shipping from Massachusetts (where the paper magic happens) takes between two and six days.
Our handy dandy chart below is a great tool to figure out your shipping and handling charges, don’t you think?
|US Delivery Options||Canada Delivery Options|
|Standard Ground||Overnight||AK, HI, APO / FPO||Economy||Priority|
|$0.01 to $25.00||$4.95||$19.95||$6.95||$19.95||$65.95|
|$25.01 to $50.00||$4.95||$24.95||$8.95||$19.95||$70.95|
|$50.01 to $75.00||$5.95||$25.95||$11.95||$19.95||$80.95|
|$75.01 to $100.00||$5.95||$27.95||$13.95||$19.95||$85.95|
|$100.01 to $150.00||$6.95||$35.95||$15.95||$24.95||$100.95|
|$150.01 to $200.00||$6.95||$45.95||$16.95||$29.95||$105.95|
|$200.01 to $300.00||$7.95||$64.95||$18.95||$33.95||$109.95|
|$300.01 to $400.00||$8.95||$76.95||$22.95||$38.95||$119.95|
|$400.01 to $500.00||$9.95||$96.95||$25.95||$44.95||$129.95|
|$500.01 to $600.00||$10.95||$124.95||$30.95||$49.95||$139.95|
|$600.01 to $700.00||$12.95||$144.95||$37.95||$56.95||$149.95|
|$700.01 to $800.00||$14.95||$164.95||$44.95||$63.95||$159.95|
|$800.01 to $2000.00||$16.95||$186.95||$16.95||$86.95||$179.95|
|$2000.01 and above||2%||8%||2%||2%||8%|
You want to return your order? It’s okay, you won’t hurt our feelings (much). We accept returns on non-personalized products up to 60 days from the delivery date. All you have to do is call us at 1-800-268-2281 and we’ll give you a return address and return number.
And to avoid an awkward phone call later, please know a few things:
Because we can’t really do anything with thank-you notes monogrammed with ‘BW’ (we already asked Bob Wallace in accounting, he politely declined), personalized stationery, invitations and announcements cannot be returned for a refund - unless, of course, we goofed.
We’re sticklers for spelling and grammar, but we have to assume you wanted your text to read ‘Black Toe Only’. So please (please!) check your online preview thoroughly before placing your order, as we won’t be responsible for errors of this nature.
But if your order does arrive with a typo, there’s still hope: We can reprint your order at 50 percent off; if it was our goof, the reprint is on us.
A few last notes on returns: